Privacy Policy
Last updated: April 15, 2026
Five or Free Electrical Heating and Air Solutions ("Five or Free," "we," "us," or "our") operates the website 5orfreeelectrical.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or interact with us. By using our Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
When you request service, fill out a form, call us, or schedule a visit, we may collect:
- First and last name
- Phone number
- Email address
- Street address and city
- Service request details
- Payment information (processed securely through third-party processors)
Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar technologies:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Click patterns and interactions with our Site
- Google Analytics data (anonymized usage statistics)
- Google Ads conversion data (gclid, UTM parameters)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze traffic, personalize content, and serve targeted advertisements. Cookies are small data files stored on your device when you visit our Site.
Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly (e.g., session management, ServiceTitan booking widget). These cannot be disabled.
- Analytics Cookies: Google Analytics (GA4) helps us understand how visitors interact with our Site. This data is anonymized and used to improve our services. You can opt out at tools.google.com/dlpage/gaoptout.
- Advertising Cookies: Google Ads uses cookies to measure ad effectiveness and serve relevant ads. These cookies may track your activity across websites. You can manage your ad preferences at adssettings.google.com.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect the functionality of our Site.
How We Use Your Information
- To provide, maintain, and improve our electrician and HVAC services
- To process service requests and schedule appointments via ServiceTitan
- To communicate with you about your service, including appointment confirmations and follow-ups
- To send marketing communications (with your consent) about promotions, offers, and services
- To analyze website usage and improve our Site performance
- To measure advertising effectiveness through Google Ads conversion tracking
- To comply with legal obligations and protect our rights
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: ServiceTitan (scheduling and CRM), Google (analytics and advertising), Vercel (website hosting), and other vendors who assist in operating our business.
- Business Partners: If required to fulfill a service request (e.g., subcontractors for specialized work).
- Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:
- Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing:We do not sell your personal information. However, some advertising cookies may constitute "sharing" under CPRA. You may opt out of targeting cookies using the cookie settings on our Site.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
- Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond what is necessary to provide our services.
To exercise any of these rights, contact us at contact5orfree@gmail.com or call (925) 291-0656. We will respond to verifiable consumer requests within 45 days.
Notice at Collection
At or before the point of collection, we inform California consumers about the categories of personal information we collect and the purposes for which it is used:
| Category | Purpose |
|---|---|
| Identifiers (name, phone, email, address) | Service fulfillment, communication, marketing |
| Internet activity (browsing history, clicks) | Analytics, site improvement, advertising |
| Geolocation data (approximate from IP) | Local service routing, advertising |
| Commercial information (service history) | Service records, follow-up, warranties |
Telephone Consumer Protection (TCPA)
By providing your phone number through our website forms, you grant express written consent to receive auto-dialed and pre-recorded calls, texts, and SMS/MMS messages from Five or Free Electrical Heating and Air Solutions regarding electrical, HVAC, and other services we offer. This consent applies even if your number is registered on a corporate, state, or national Do Not Call list. Consent is not a condition to purchase services or products. Message and data rates may apply. You may revoke consent at any time by contacting us.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty and compliance purposes.
Third-Party Links
Our Site may contain links to third-party websites (Google Maps, YouTube, Instagram, Yelp, BBB). We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
Five or Free Electrical Heating and Air Solutions
Email: contact5orfree@gmail.com
Phone: (925) 291-0656
Address: 2015 Research Dr, Livermore, CA 94550
CA LIC #1002667